Documentation
What Evidova does, how to send your conversations in, and what every score means.
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Evidova scores conversations your AI agents already had. You send them in, we return a verdict on each one with the turns behind it. Nothing about your stack changes.
There are three ways to send conversations in, and you only need one. Most people use a platform webhook, because it needs no code.
Everything here
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How it works
How it worksThe six stages a conversation passes through, from arriving to being scored.Why an outside judgeWhy the thing scoring your agent should not be the thing that built it.Agreement with peopleHow we measure whether our scores match what your reviewers would have said.What gets scoredWhy the fast rules run on every conversation and the ones that cost money run on a share.What a score isWhat a number here means, what it does not mean, and what you must not use it for.
Guides
Find why people gave upRead the reasons customers stopped, ranked by how many conversations each one cost.Prove a fix workedShow that a change moved the number, over the same time range and the same traffic.Check you can trust the scoresRead the agreement figures for your own workspace before you act on a score.Investigate one conversationOpen a single conversation and see which turn broke which rule, and why.Add a rule of your ownWrite a question you want asked of every conversation, and put it live.Approve a suggested ruleReview a rule we drafted from your own documents before it counts.Set an alertGet told when quality or latency drifts, without being told forty times a day.Send a report to a clientProduce a dated report you can forward to a client, and the conversation list behind it.Add an agent or a clientRegister another agent, or another customer whose traffic you keep separate.Give someone one client onlyLet a partner see their own conversations and nothing else.Retention and redactionChoose how long transcripts live, and strip personal details as they arrive.Watch conversations as they landFollow traffic in real time and catch a bad release while it is happening.Change the words on screenWhat you can rename today, what the product calls things, and where the words come from.
Reference
API keysWhat a key is, the two scopes, and how to revoke one.WebhooksThe one URL a platform posts conversations to.Send eventsPost conversations from a stack of your own.Bulk importBackfill history you already have.The generic contractThe shape to send when no adapter fits your stack.Every word we useThe plain phrase for each idea in the product, and the formal name behind it.Dimensions and severityThe six things a check can be about, and the four levels of how much it matters.Platform matrixAll twelve platforms side by side: channel, audio, timestamps, delivery, retries.