Retention and redaction

Choose how long transcripts live, and strip personal details as they arrive.

Use this when a contract says a transcript may not sit on a server for a year, and a phone number may not sit in one at all.

Open Setup in the left rail, then Keeping data.
Set How long raw content is kept, in days, and press Save.
Shortening it deletes anything already past the new period, that night.
Tick Mask personal details as they arrive.
The confirmation says plainly that it changes arriving conversations only. It saves when you confirm.
Choose the Country.
It decides how phone numbers and postcodes are read, and it saves as soon as you pick it.
Read the rows below it to see what each value is stored as.

The choices, and what is fixed

Retention period	Any number of days from 1 to 3650, one period for all raw content
Country	India, United Kingdom, United States
What gets masked	Email addresses, phone numbers, payment card numbers, Aadhaar numbers, PAN card numbers, names the caller gives, postal addresses
Postal codes	A UK postcode when the country is the United Kingdom, a six-digit PIN code otherwise
When masking acts	As a conversation arrives. It never reaches anything already stored
When deletion acts	A nightly sweep of raw content older than the period
Who can change it	An owner or an admin
Where it is stored	The Mumbai region

Reading it right

Scores and results are not what gets deleted. They survive as counts and averages, so an old period keeps its figures after its transcripts are gone.
The original wording of anything masked is kept in a separate store only an admin can open, and every opening is recorded.
The audit report carries both settings as they stood when its figures were measured, which is what makes it worth handing to a regulator.

Note: The masked list is fixed, so nothing can be added here. Tell us what else you need masked and we change it on our side. There is also no consent log to export.