Platform matrix
All twelve platforms side by side: channel, audio, timestamps, delivery, retries.
Twelve systems we read conversations from, and what each one gives us. The left column is the adapter name, which is the word that goes in your webhook URL. Each platform also has a page of its own
| bolna | voice · audio · second timestamps · webhook · retries |
|---|---|
| crisp | chat · audio · millisecond timestamps · polled by us · no retries |
| elevenlabs | voice · audio · second timestamps · webhook · retries |
| gupshup | chat · no audio · millisecond timestamps · webhook · retries |
| intercom | chat · no audio · second timestamps · polled by us · no retries |
| messenger | chat · audio · millisecond timestamps · webhook · retries |
| retell | voice · audio · millisecond timestamps · webhook · retries |
| sunco | chat · no audio · millisecond timestamps · webhook · retries |
| twilio | chat · audio · second timestamps · webhook · retries |
| vapi | voice · audio · millisecond timestamps · webhook · retries |
| wati | chat · no audio · second timestamps · webhook · retries |
| whatsapp_cloud | chat · audio · second timestamps · webhook · retries |
What the words mean
| voice, chat | Whether the platform carries calls, typed messages, or both. |
|---|---|
| audio | The platform hands us the recording, so a score can rest on how something was said and not only on what the transcript holds. |
| millisecond, second timestamps | How finely the platform times a turn. Seconds are enough for a reply time and too coarse to order two turns that landed in the same second. |
| webhook, polled by us | A webhook platform pushes each conversation to us as it finishes. A polled one is read on a schedule, so it arrives minutes later. |
| retries | Whether the platform sends a delivery again after a failure. Where it does not, a delivery we miss is gone, so an import fills the gap. |
The generic contract is not on this list. It is the shape you post from a stack of your own, not a platform we read, and it has its own page.
Read next
- API keys · What a key is, the two scopes, and how to revoke one.
- Webhooks · The one URL a platform posts conversations to.
- Send events · Post conversations from a stack of your own.